Returns & Customer Support

Customer Support


We know you’re excited to get your product! Once your order is placed, you can expect it to ship within 48 hours. If an item is on backorder, you will be notified immediately via email. Shipping is a flat rate of $4.00 per order. Packages are shipped via USPS and typically arrive within 3-5 business days.

Returns & Exchanges

We hold a high standard for our jewelry and are constantly working to create a top-notch product for you to enjoy. In the rare case that our products don’t meet your expectations, let us know by filling out the form below. Once you submit the form, we will be in touch.

We accept returns within 14 days of the original purchase date. We can refund your order in full or offer you store credit.

We’ll also gladly exchange it for something you love. Exchanges must take place within 14 days of the original purchase date and the returned item must be in its original condition.

Jewelry Information & Care

Metals: All of our metal-based beads and chain do best if kept in a closed jewelry pouch or in a plastic baggie with an anti-tarnish strip. 

White Metal, Brass, Copper: All base metals develop darker patina over time, especially if exposed to humidity. Brass and copper can be cleaned using a cup of water with a Tablespoon of lemon and a Teaspoon of salt. Dip a cloth and wipe beads with solution. White metal is copper-based washed in silver and can be lightly polished with a soft, untreated cloth. 

Gold Earwires: 

Lightweight and enhanced with a smooth, electrophoretic-coating that resists tarnishing.  

Silver Earwires: 

Lightweight fishhook made of sterling silver.  

Gold-Filled Chain: 

Our Created to Inspire and Simply Charming pieces in gold consist of 14/20 gold-filled chain in drawn cable. Store in plastic baggie or enclosed pouch.  

Waxed Cord: All cord is waterproof and very durable due to the waxed coating but showering with cord is not recommended if cord is intermixed with wood or metal beads. To clean, wipe down with a moist cloth. 

Wood: Wood beads are durable and resistant to fading if kept in a jewelry pouch or plastic baggie. To clean, use a soft, dry polishing cloth to wipe beads. Do not use water as surface is porous. 

Fine Silver: Hammered focals in Karolina necklace and stacks are Thai Karen Hill Tribe silver and are .999 fine silver with and without gold vermeil. To prevent tarnishing, keep stored in plastic baggie.   

HUGG Charms/Focals: HUGG charms and focals are hand-cut and die-stamped in Haiti using sheet metal that is a blend of base metals made of copper, nickel and zinc.  

Pewter Cast Charms/Buttons: USA made HUGG buttons and most charms are pewter-cast with either silver, gold or copper plated and ink-antiquing. To clean, use mild soap and water to gently scrub with soft cloth.  

Suede Leather: HUGG unfinished goat or deerskin leather is sourced in Haiti and dyed in various colors.  

Have a question about a piece that isn’t listed? Please contact [email protected]