Returns & Customer Support

Customer Support

Shipping

We know you’re excited to get your product! Once your order is placed, you can expect it to ship within 48 hours. If an item is on backorder, you will be notified immediately via email. Shipping is a flat rate of $4.00 per order. Packages are shipped via USPS and typically arrive within 3-5 business days.

Returns & Exchanges

We hold a high standard for our jewelry and are constantly working to create a top-notch product for you to enjoy. In the rare case that our products don’t meet your expectations, let us know by filling out the form below. Once you submit the form, we will be in touch.

We accept returns within 14 days of the original purchase date. We can refund your order in full or offer you store credit.

We’ll also gladly exchange it for something you love. Exchanges must take place within 14 days of the original purchase date and the returned item must be in its original condition.

Jewelry Care

Metals: All of our metal-based beads do best if kept in a closed jewelry pouch or in a plastic baggie with an anti-tarnish strip.

White Metal, Brass, Copper: All base metals develop darker patina over time, especially if exposed to humidity. Brass and copper can be cleaned using a cup of water with a Tablespoon of lemon and a Teaspoon of salt. Dip a cloth and wipe beads with solution. White metal is copper-based washed in silver and can be lightly polished with a soft, untreated cloth.

Waxed Cord: All cord is waterproof and very durable due to the waxed coating but showering with cord is not recommended if cord is intermixed with wood or metal beads. To clean, wipe down with a moist cloth.

Wood: Wood beads are durable and resistant to fading if kept in a jewelry pouch or plastic baggie. To clean, use a soft, dry polishing cloth to wipe beads. Do not use water as surface is porous.

Have a question about a piece that isn’t listed? Please contact [email protected]